Your Health Journey Begins Here

A deposit is required for all visits, and the amount varies by service. Deposits are non-refundable but may be transferred once to a rescheduled appointment. If the rescheduled appointment is missed or canceled, the deposit will be forfeited. 

Balanced Health & Wellness / Balanced Mental Health & Wellness

Balanced Health and Wellness (“we,” “our,” “clinic”) is committed to protecting the privacy and security of the personal information we collect from our patients and website users. This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights regarding your data.

We may collect the following personal information:

• Name, date of birth, phone number, email address, and physical address
   
• Medical and mental health history relevant to treatment
   
• Appointment history, care documentation, and insurance/payment information
   
• Communications sent to our office including SMS, phone calls, email, or forms submitted through our website or patient portal
   
• Device and browser information collected for website analytics
   

Personal information may be used for:

• Scheduling and appointment reminders
   
• Medication management and patient follow-up
   
• Treatment planning and documentation
   
• Patient communication including SMS notifications
   
• Payment processing and billing
   
• Internal operations including quality improvement and compliance
   

When you opt in to receive text messages, you consent to receive appointment reminders, scheduling updates, medication follow-ups, and customer support messages.
SMS consent is not shared with third parties, affiliates, or external advertisers.

You may opt out at any time by replying STOP to any message, or contact our office to revoke consent.

We only share personal information with:

• Authorized medical staff involved in your care
   
• Laboratories or pharmacies involved in treatment
   
• Vendors required for secure health record management
   
• Only when legally required (court order, mandated reporting, HIPAA exceptions)
   

We do not sell or distribute personal data for marketing purposes.

Patients may request to update, access, or delete information when legally permitted. Contact our office for record requests or changes.
 

These terms apply to all mobile communications between patients and Balanced Health & Wellness.